Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of use cannot be returned. If you have any questions about whether your item is eligible for return, please contact us.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior approval, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. If you have any questions about the exchange process, feel free to reach out to us via email.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a refund or replacement at our discretion. Timely communication is essential to ensure a satisfactory resolution.
Contact Information
For any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with craftedshelter.com is satisfactory. Please allow us up to 3 business days to respond to your inquiries. Thank you for shopping with us!